My clothing is damaged—what should I do?

In that case, go to this portal, fill out the form, and we'll offer you one of the following solutions.

First scenario: It is considered abnormal wear and tear, and we are held responsible.

If your garment can be repaired, we'll reimburse you for the cost of having it altered by a professional near you. If your garment can't be repaired, we'll offer you an exchange or a refund. In short, it's a kind of "guarantee."

The cases in question are as follows (non-exhaustive list):

Any defect found upon receipt of the product: a stain, a hole in the fabric, a torn seam, a loose button, etc.
Tears in the seams less than two years after your purchase (examples: you put on your sweater and it tore under the arm; your pants split at the crotch when you sat down, etc.)
Unusual fading less than two years after your purchase (examples: your black T-shirt has turned pink, your gray Bermuda shorts have turned rust-colored in the sun, etc.)
Holes have formed due to friction less than two years after your purchase: a hole in your socks, a hole in the elbow of your sweater…
A part of your product came looseless than two years after you bought it: the screw on your belt came loose, the tip of a sneaker lace or hoodie drawstring came off…

Second scenario: We believe it’s not our fault or that it’s just normal wear and tear.

In that case, we cannot reimburse you for any alteration costs or offer you an exchange. However, we do have quite a few options available to help you continue wearing your garment.

The cases in question are as follows (non-exhaustive list):

You've made a stain: it happens, but most stains can be removed with a little know-how and some elbow grease! K2R or Marseille soap can tackle just about anything (more information in this article we wrote for you).
You've snagged your garment, and now there's a hole or a loose thread sticking out—unfortunately, that can happen. Just know that any good tailor will be able to fix it for you.
The zipper is broken: All of our zippers are YKK brand, the most durable on the market. Unfortunately, no zipper lasts forever, but tailoring shops can replace them.
Your garment developed a hole more than a year after you bought it ( typically on the elbows for a sweater or in the crotch for pants). If you have a hole on the elbows, you can have elbow patches sewn on. If you have a hole in the crotch of a pair of pants, alteration shops usually repair it by sewing a fabric patch of a similar color on the inside. This is fairly discreet on jeans because the color isn’t completely solid, but it may be a bit more noticeable on chinos, and it generally costs between €10 and €20.
The pockets on your jeans or chinos are worn out: the fabrics we’ve chosen are already abrasion-resistant, but sooner or later, due to repeated rubbing from your hands, the tops of the pockets will eventually wear out. It’s best to just accept it, but if you want a neater look, you can ask your favorite tailor to sew a zigzag stitch like the one in this photo.
Your garment has stretched out slightly, especially at the sleeves: on this page, we'll show you how to easily tighten the sleeves of sweaters using just an iron.
Your clothes are pilling in areas where they rub: this is normal for wool garments... Remove the pills every now and then with a good old razor or an electric lint shaver, and eventually they’ll stop reappearing. And for your wool socks, we’ve even put together a special tutorial for you right here.
Your light-colored garment has yellowed or has sweat stains (it’s inevitable). If it’s white, this page explains how to restore its whiteness using a magical product: sodium percarbonate.
The color of your clothing has faded. The dyes we use are of very high quality, but none of them last forever: sooner or later, due to washing, friction, and UV rays, the color of your clothes will fade. There’s nothing we can do about it, except advise you to re-dye them if you’re up for it: in this article, we’ll explain how to do it.
Your garment has shrunk a little: we pre-wash our clothes so they shrink as little as possible when you machine-wash them, but we can’t prevent a slight amount of residual shrinkage (max 2 or 3%). With 100% cotton knitwear, such as sweatshirts or T-shirts, this is an inevitable phenomenon—as you wear them, they stretch out in width and shrink in height.
A button came offmore than a month after your purchase: here’s a great tutorial on how to sew it back on. And if you’ve lost it, our buttons are pretty standard, so you’ll have no trouble finding replacements in stores.
You may notice faint marks or “mottling” on your jeans or chinos (as shown in this photo). Since the fabric of our pants is fairly stiff, creases can form during washing, and the color may fade slightly from rubbing against the washing machine drum. To fix this, you have two options: wash the pants a few more times, which will cause the rest of the pants to fade slightly and reduce the contrast of the marks, or take drastic measures and re-dye the pants—we’ll explain how to do that on this page. For next time, keep in mind that prevention is the best approach: 1) wash them inside out, 2) don’t overload the washing machine, and 3) use liquid detergent rather than powder.
One of the seams on your garment is uneven: sewing is meticulous handwork, so it’s normal for seams not to be perfectly straight. We could demand “more perfect” finishes from the seamstresses who sew our garments, but that would mean spending more time on each item... and we’d have to charge the prices that go along with that (as the luxury industry does, for example). If this bothers you and you haven’t worn your garment yet, you can return it to us through our returns portal and request a refund.