Make an exchange or return

If you have a problem with the size or color, if you notice a defect, or if you’ve simply changed your mind, you have 30 days (60 during the Christmas season) to request an exchange or refund on this page. We’ll send you a Colissimo return label and provide instructions on how to receive your exchange or refund. Of course, the item must never have been washed or worn (beyond trying it on) and must not be damaged.

A few clarifications:

• Exchanges and product returns are free, whether you're in France or abroad (well, Loom covers the costs, but it's on us 😊)
• For obvious hygiene reasons, we do not accept returns of underwear (e.g., boxers, briefs, panties, socks) if the packaging has already been opened. In other words, you can return them if you’ve changed your mind, ordered too many, or don’t like the color—as long as you haven’t tried them on.
• If you purchased a product at our Paris store:
  • Either come back to the store: in that case, you can either exchange the item right there or get a refund
  • We can either send you a Colissimo return label so you can mail your item back to us: in this case, we won’t be able to refund you directly to your credit card, but once we receive your package, we’ll send you a store credit (valid for 2 years) for the corresponding amount so you can place another order on our website. If you prefer this option, please email us at hello@loom.fr with your receipt or order number.
• If you purchased an item of clothing online, you can, of course, exchange or return it directly at our Paris store: all you need to do is provide us with your order number (and bring the item with you!).